Frequently Asked Questions
1. Are your services covered by insurance?
Many extended health plans cover naturopathic care. Check with your insurance company to see what your plan includes. We offer direct billing for some insurance companies; if yours isn't one of them, we'll give you a receipt to submit for reimbursement. Both Dr. Kathleen Mercer, ND and Dr. Tanya O'Brien, ND are listed on Sun Life Provider Search.
2. What can a naturopathic doctor help with?
We help people with a wide range of health concerns, especially when they've been told their tests are "normal" but they still don't feel well. Common reasons people see us include digestive issues like IBS and bloating, hormone concerns such as PMS, perimenopause and menopause, fatigue and low energy, stress and sleep problems, and overall family health. We look for the root cause of your symptoms and work alongside your family doctor.
3. What can I expect on my first visit?
Many of our patients tell us it's the first time they've felt truly listened to. Our appointments last from 45 minutes to an hour and a half, so there's time to talk through your health history, symptoms, diet, lifestyle and goals in detail. Together, we'll address your most immediate concerns, build a plan for the longer term, and keep working alongside you as your health improves.
4. Do I need a referral to see a naturopathic doctor?
No referral is needed. You can book directly with Dr. Kathleen Mercer, ND or Dr. Tanya O'Brien, ND at Winterholme Wellness in St. John's.
5. Can I see a naturopathic doctor online in Newfoundland?
Yes. We offer online appointments for patients anywhere in Newfoundland and Labrador, as well as in-person visits at Winterholme Wellness, 79 Rennies Mill Road, St. John's.
6. What testing do you offer?
Along with reviewing your bloodwork, we offer functional testing when it's helpful, including Hair Tissue Mineral Analysis (HTMA), food sensitivity testing, stool testing for digestive health, DUTCH urine testing for hormones and salivary cortisol testing for stress. We'll only recommend tests that make sense for you. Learn More about the functional diagnostic testing that we offer.
7. How is a naturopathic doctor different from a family doctor?
Family doctors and naturopathic doctors work best together. Your family doctor diagnoses and manages medical conditions, prescribes medications and makes specialist referrals. Naturopathic doctors spend more time looking at your whole health picture, including nutrition, lifestyle, stress and natural therapies, to address the root cause of your symptoms. We encourage patients to keep their family doctor involved in their care.
8. What training do naturopathic doctors have?
Naturopathic Doctors complete an undergraduate science degree followed by a four-year, full-time naturopathic medical program at an accredited college. NDs are regulated and licensed in six Canadian provinces and one territory, and Newfoundland and Labrador is currently working on legislation to regulate the profession. Dr. Mercer and Dr. O'Brien are members of the Canadian Association of Naturopathic Doctors (CAND).
9. What’s the difference between a naturopathic doctor (ND) and other natural health practitioners?
Naturopathic Doctors are trained in a wide range of natural therapies, including clinical nutrition, botanical medicine, acupuncture and lifestyle counselling, along with medical sciences and diagnosis. Other titles, such as holistic practitioner or natural therapist, often reflect training in a single area. When choosing a practitioner, it's always a good idea to ask about their credentials. Learn more in our blog: Naturopath vs. Naturopathic Doctor in Newfoundland: What's the Difference?


